FAQ

Can you update my website that another web firm built?

Yes! We can take the content you own from the existing site and develop a brand new site. We only support websites that we have fully built so we know everything about how it was designed and how it will work best for you. We have this policy so that we can stand behind everything that we create.

Can you help me source photos for my website?

Yes. We will help you source stock photos. We also have photographers and videographers available to produce custom content for your website.

What do you mean by unlimited updates?

We mean unlimited updates. There is no cap. Your business is always growing and changing and your website should as well.

Can I make changes to my own website?

Yes! We can allow you access to change your content such as blog posts, descriptions, or pictures. However, we have made this process extremely simple where you can just write on the website what changes you want and we will be notified instead of having to go back and forth through email or phone call.

Do I have to sign a contract?

No! We hate when other companies make us sign contracts, so why would we do that to you? We want to earn your business every month.

Is there a contract for the 5mall 13usiness Bundle?

No! We want to earn your service every month.

Is it bad if my GMB listing isn't claimed?

If you are a local business, yes. When you don’t claim your listing, you can't control how your business shows up in local searches. Not claiming it could also mean that someone other than you could claim it and have control over your listing. We verify and manage your Google My Business with our Local SEO plan.

Can you guarantee I will be on the first page of Google?

Nobody can guarantee that you will show up first on Google. SEO stands for "Search Engine OPTIMIZATION". Getting customers to your website through word of mouth and advertising is the fuel to ranking higher, but SEO is the match. Without proper SEO, no amount of exposure or marketing will help google or other search engines read and list your site correctly.Dishonest companies will lie and tell you they can guarantee you will be first on Google because that's what people want to hear, but it's not the truth. Our team has worked for some of the biggest SEO companies in the world and seen all the ways they rip off clients. This is why we stick with the things Google tells us they want businesses to do instead of guessing.

Do revisions count towards my hourly rate?

We try to nail every project on the first try, however, if you need more revisions, and you're nice to us, we'll do it till you love it without charging for the extra time.

How important is a good logo for my branding?

Logos are high-visibility elements of your business. They’re on every business card, sign, brochure, ad, website, package, menu, postcard, social media page, and swag you’ll ever produce. Your logo is always at work, 24/7, marketing your business and helping prospective customers form the correct impression of you. Your logo is the face of your company, and you don't want it to be ugly, unless you do :)

Can you manage the printing of my project?

Yes. Some of our clients have trusted print vendors they already use and simply need print-ready files they can take to them. Or, when needed, we can manage the entire printing process for you, recommending vendors, obtaining quotes and seeing your project through to the finish.

What exactly is branding?

Branding is everything. It's part design and part execution. The execution comes from the words you choose. The way you behave. The conversations you have. The promises you make. The people you hire. The values you hold dear. The vendors you choose. And, of course, the experience people have with the product or service you provide. We can help you with great design and messaging, the rest is up to you.

What does Platform 513 mean?

We wanted a name that was totally original and had meaning behind it. So here's what it means...The definition of platform is "a raised level surface on which people or things can stand". That definition spoke to us with what we are trying to do for small businesses. 513 is our unique symbol for Small Business, the 5 looks like the letter "S" and 13 looks like the letter "B". So essentially, we offer "Services That Elevate Your 5mall 13usiness", just like our slogan says.

When I call, can I actually talk to a person?

Yes! We pride ourselves in exceptional customer service. All of our clients are treated like they are our most important customer, because you are!

Will your team brainstorm with me?

Yes! We love to have business discussions with our clients.